We know that when customers are making a claim, it’s likely that the need for help and support becomes paramount. Knowing how to co-ordinate this help, or the offers of help from friends and family, can often become an extra burden they don’t need.
So that customers can focus on the big stuff, you can offer Support Crew as a FREE digital service so that customers can get the help they really need from their friends and family.
Here’s the place with everything you’ll need to either set-up a Support Page for a customer, or to be able to guide your customer to set-up their own Support Page.
Here’s all the info that we think you’ll need:
Short Script – verbal/phone (internal use only)
Script – verbal/phone (internal use only)
Script – email to customer (internal use only)
Script – email to AMP advisor (for internal use only)
Script – email to spouse, family member, Support Chief (for internal use only)
FAQ’s for AMP Crew (internal use only)
Support Page Guidelines for AMP Crew (internal use only)
Alternative platforms/services cheat sheet (internal use only)
Support Page Guidelines for Customers (for internal use only)
How to remove yourself from a Support Page (for internal use only)
Support Crew Case Studies
Support Crew video tutorials
Support Page Quick Demo
Creating a Support Page
Adding Need Requests
Inviting Support Crew Members
Using a Support Page as a Meal Roster